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Tuesday, April 29,

Sense of the day collapses due to studying for a building permit → Big tardiness at a part-time job → What is the reaction of senior staff?

Today was my 7th day of work and 6th day as a cashier. While I was studying, I didn't realize that today was my work day and realized it when the manager called me.

At that time I thought, "I'm done. Maybe I'm going to be pissed off," I thought, and hurriedly put together an apology. As soon as I got home, I changed into my clothes, dashed across the street, and went about my business.

The reason this happened to me is that I had received a workday itinerary, but I recognized it as my usual workday and went through with my unusual Tuesday workday.

Despite the warning, as soon as I entered my cashier's number, I proceeded to work the register, but it was difficult to concentrate as my mind was occupied with the unauthorized absence and tardiness, which I should not do, and my inability to manage my own schedule.

However, I reflected on the fact that what I had done could not be helped, and since I could not let the customers I served in my own time zone see the inside of me in such a hurry, I concentrated on increasing the number of customers. As a result, I was able to handle the number of customers without any problems and was able to finish my work.

When the number of customers decreased, I told my seniors that I was late because I was studying for a housing construction contract, and they teased me and laughed at me. I really need to reflect on this blunder, but perhaps it would have been better for a future laugh than to talk about something trivial.

What can I do to avoid making the same mistake next time: Post a work schedule paper on my desk. Take a picture with your phone.

Wednesday, April 30 Reflection on a somewhat bad day:

This time, I wasn't feeling very good about my cashiering.

I don't know myself why. Is it because I went into the job of responsibly handling a customer's merchandise while my mind was still not organized in the evening? I typed the wrong product quite often and hit the key to correct it many times.

I was worried even by the new senior part-timers who had just joined the company. I exposed myself to the senior workers who had newly joined the company and asked me, "Are you all right? I guess it was because of my tardiness yesterday (April 29) and lack of sleep (I've been sleepy lately).

Saturday, May 3: 8-hour checkout on Constitution Day! Growth feeling and challenges [189 customers] GW baptism! A day of cashiering speed up & processing out customers

8 hours of Golden Week work (with breaks) Labor Law 100 -> 101 -> 189 Cashiering speed up.　Constitution Day

Today is the 9th day since I started working and I'm starting to lose track of how many times I've been in charge of the cash register. Today is my 9th day of work and my 8th day as a cashier. It is also the Constitution Day of Japan.

As a law student, I felt that today was a very special day for me. With these thoughts in mind, I completed 8 hours of customer service at the cash register. I feel that I was 85% successful this time. Specifically, I was able to learn how to deal with barcodes that didn't go through and how to deal with dirty money or money with many folds that didn't go through the register.

The other 15% was where I couldn't apply what I had learned before, or I was in a hurry and couldn't figure it out on my own, or I registered the wrong customer's items, or I was just not very good with my hands. I was not busy during my usual morning shift, but this time I was very busy because it was Golden Week.

I took it as a sign that many customers had come to the store to help me grow, even though I thought it was busy. As a result, I was able to work the cash register much faster than before, and I was able to serve all the customers in line without letting them go to other cash registers, which resulted in a line of three or four customers.

Struggle/small gut feeling: I thought I might have a hard time when one customer brought two shopping baskets to my register, but that fear disappeared with a strong will that I would be a brave person if I could overcome this customer.

He was the person who made the most purchases in the calendar year in which I worked alone as a cashier, so I think I was able to show the seniors that I was cool in my own rookie way. This time, the number of customers was 189. My feeling was that I had handled about 250 people.

That's how carefully and quickly I handled the cash register. Looking back on it now, I thought it was indeed impossible to handle 250 customers. I had never seen a record of 200 customers served by my seniors. If I had worked for eight hours straight without a break, I might have been able to reach 200 people.

In one hour, there are usually 3 minutes for each person.

Calculate total time (minutes): 7 hours x 60 minutes/hour = 420 minutes

Calculate average time spent per person: total time (minutes) ÷ number of customers = average time per person (minutes/person) 420 minutes ÷ 189 people ≈ 2.22 minutes/person

Reflect: look back at notes on how to cancel items, close the register, pay by credit card, pay by barcode, and replace money that did not go through the register so that you can quickly recall what you learned previously

Anticipate situations that are likely to cause you to panic and prepare notes at the register that you can look back on in advance

Point and confirm before registering items

Be proactive with your senior staff Ask questions

Accumulate successful experiences

Reduce product registration errors to zero within a week, shorten cash register speed by one minute

Always think “what can I do for the customer”: not only perform immediate tasks, but also "what can I do to make the customer feel comfortable while shopping?

What I was praised for: I was able to lead customers to my cash register even though it was busy.

So far, when you have done a number of people, you may be obsessed with the pleasure of doing a number of things and cannot turn back anymore.