Byte P1 Byte First Outing P2 Cashier P3 PDCA Cycle

 

Sunday, April 13 First day of work

Today was my first day of work at my part-time job.

I went to work after going over the customer service manual and sorting out my appearance.

My first day at the supermarket, where I work part-time, I was instructed on how to work the cash register.

Today was not the end of all the instruction on cashiering, but I felt like my head was going to explode from today's work.

I guess the supervisor knew how difficult it was for me to learn how to operate a cash register, so he let me go home early.

I agree that the customer is God in a supermarket, but what I felt while working part-time this time was that our lives are supported by the supermarket staff.

At the same time that I was amazed at how hard supermarkets work, I also felt that the clerks are the ones who keep us on our toes.

Customers are able to shop and lead their daily lives because of supermarkets.

Supermarkets are able to make a living because their customers shop there, and their employees are able to make a living because their customers shop there.

Isn't this a mutually beneficial relationship?

I will do my best. It is fun to serve people in a normal way.

I can't wait to learn the skills of a cashier and put products on the shelves.

I will post another part-time blog on Wednesday, so please look forward to it.

Wednesday, April 16, Day 2 of my part-time job

Today I started my part-time job by reviewing the cash register skills I learned on the first day.

In addition to that, we were instructed on a slightly more applied cash register.

I made the same mistake three times, which was very embarrassing. In addition, I was given the task of returning the products used at the register to the shelves.

I almost laughed a little when I was asked to put the items back on the shelves when I was already busy with the cash register alone. I asked my seniors to help me with products I didn't understand.

After receiving instruction, I put the cash register to the test.

I was worried and wondered if customers would visit the cash register for a part-time trainee, but they didn't. They came.

They were very kind and not intimidating, which made me want to get used to this cashiering job as soon as possible.

I felt that it was a very comfortable day for me, even though I was only a part-timer.

Today's work included cashiering, taking out the trash, and cleaning.

I made a lot of mistakes, but I think I did 70% of my work today.

Reflection: The same mistakes were made in greeting customers who came to the cash register. I greeted customers in the wrong order and passed easily crushed items first.

However, I can proudly say that I was very active even though it was my second day.

Now I would like to try my hand at arranging the merchandise.

See you in the next post on Saturday.

Saturday, April 19

Struggling with the cash register! The PDCA Cycle of Growth and Failure

Today was my third time working as a cashier, the third day since my last part-time diary.

My overall assessment of myself

hadn't changed a bit since the second time.

I can't say that I didn't change, but I did grow a lot on the third day.

I can only say that I had not changed a bit in my overall evaluation.

What had not changed was that he would place heavy items in the customer's direction and take care of the cashier's bill.

In addition, he was confused by non-cash payments, or mistook the hand of the person returning the change (e.g., in a right-facing register with the way the customer goes, he gives the receipt with his left hand and the change with his right hand. (For example, at a cashier with a left-facing register, you give the receipt with your right hand and the change with your left hand.)

In five hours of part-time work, I served about 50 customers.

I don't know if this is a small number or a large number for a cashier, but I think I did my best.