Byte p11 p12 p13

 Monday, May 5th - Am I in a slump?

(Summary)Conflict between confidence and failure - Cancellation due to mistaken discount on product - Fewer corrections - Fewer correction amounts - Analysis of why I'm conflicted - 5 hours - Fewer customers - Fewer smiles - Slower speed - The cause - Cashiering at night was not as good as usual - Small attention to detail is the source of caution - I bought bread. I made French toast

(Body) This was the 11th day and the 10th time I was cashiering. Five hours is a very short time to achieve results, and I put in all my effort, not even having time to smile.

But then there was a problem. The problem was that I overlooked the discount on the product and had to make a very troublesome cancellation and correction after the checkout.

This task takes a lot of time, causes inconvenience to customers, and I have to report it. And that's not all. I haven't learned how to do it yet. The reason is that there are few opportunities to cancel.

This time, while keeping in the back of my mind the desire to increase the number of customers, I decided to be more polite and slowed down from the last time. As a result, the speed remained the same, but the total number of people and total amount corrected decreased.

When I work the cash register, there is something I often think to myself. That is, did I fail even though I am confident? I feel anxious and conflicted. For example, when I make a mistake in a small step that no one would notice, there is a part of me that feels like I have failed, but there is a part of me that encourages me by saying that it is okay and that I can just think of the small details as adjustments.

I think that I will not grow unless I shake off this conflict, so I try to stay positive, but I can't shake it off. It was today's work.

This time I worked at night, but there seemed to be fewer customers than I expected, and I felt very lonely when no customers came to the cash register I was in charge of.

At the end of work, I remembered the French toast that I had been thinking about making for a while, so I bought some bread and finished the day.

Tuesday, May 6th, Served over 190 people

(Summary) This time, there were very few typing mistakes. I didn't make any noticeable mistakes, but there were times when I made mistakes when reading out the prices. What I learned this time is that when I misread the price, my voice becomes deflated, the scanning of products becomes slower, and my voice becomes quieter.

I don't think they care that much if they misread the price, so I think it's fine to focus on being polite and fast when doing your job. Scanning the products and putting them in the basket was done carefully and quickly, with sharp movements.

I want to serve 200 people this time. I finished 8 hours of work (9 hours including breaks). The result this time was that I served 191 people. I increased by two from the previous 189, which is an odd number that would have reached 190 if rounded up.

My impression this time was that there weren't that many customers. I wanted to serve at least 190 people, not 200. I was about to give up. I studied for the FP Level 3 exam during my break. I want to make my voice clearer (reason). Complaint (Elderly people have bad attitudes, how to deal with it) I want to continue more than I'm tired (main text) This is the 12th day, the 11th time.

Goals for this time: Serve 200 people, provide polite service, scan the register efficiently, and learn how to apply cash register skills.

This time, it was the last day of Golden Week, so I expected the number of customers to decrease because many families would return home, but I also expected that more customers would come to the store to do their shopping after their families had gone home.

I almost gave up, thinking that it would not be as crowded as the first day of Golden Week and that the number of customers served would be less than the 189 people served last time, so I changed my goal to cultivate politeness while being careful about speed, and worked 8 hours ringing up the register.

This time, I made fewer mistakes than I had aimed for, such as typing mistakes and forgetting to apply discounts, but I did make one noticeable mistake.

It was a customer who used a gift certificate to pay with, and the gift certificate did not give change. I had forgotten that change was not given, so I finished the transaction at a time when I should have received change, and ended up not giving any change.

I regret that I took up a lot of time and caused trouble.

However, I am really proud of the fact that I served 191 people despite the small number of customers overall. They were polite and quite fast.

It was a lot of work for a customer who brought two baskets to the register after buying a lot of things, but even so, their politeness (the procedure for which items to put in and their instantaneous decisions) was proportional to their cash register speed, and they had improved since the time of the 189 employees.

This time, I was able to do something myself, how to deal with a stuck banknote when paying. When the banknote gets stuck, a warning buzzing sound echoed around me, and I panicked and couldn't do anything.

So I had my senior demonstrate how to deal with it, and I learned how to deal with it. It was embarrassing, so I will never forget this method more than anything else.

One thing I've noticed while working as a store clerk is that older people often have bad attitudes. At a recent job, I asked if they had brought a shopping bag with them, and they dismissively said that it was obvious, which made me a little irritated.

I think I wrote this at the beginning of my part-time job, but the customer is God, but I want them to remember that our lives exist because the store is nearby, and that's what I complained about this time.

When customers get annoyed with you, here's how to deal with them. Because we serve many customers, we don't remember which faces have bad attitudes.

Therefore, we forget quickly, and we just need to respond appropriately to that customer. There's something I want to do. That's misreading the price.

It's natural to misread as the price increases. However, it should be possible to reduce the number of times I misread. I should read the price slowly only when I'm reading it, and speed up when I scan the product or put the product in the basket. This way I won't make mistakes. I'll do that next time.

Wednesday, May 7th: Achieved triple-digit customer numbers in five hours

(Summary) The number of corrections for typing errors has decreased to the point that I can count them on one hand. 120 in five hours is amazing. I thought I'd finish with 80. The area for improvement is being able to distinguish between vegetables. I made it through Wednesday, which is a time when I usually make a lot of mistakes.

(Body) This was my 13th day and 12th time working. I thought I could serve about 80 people in a five-hour shift, but it turned out to be over 120.

The number of product scanning and discount mistakes has decreased to the point that they can be counted on one hand, making this the best episode with the fewest mistakes to date. I'd like to analyze if there is any trick to it.

I tried to slow down the cash register a little, but from my experience, I was able to maintain the same or even faster speed as my senior colleagues who have been working there for years, and provide polite service.

My senior colleagues were very surprised that I was assigned to a cash register number that I had never assigned before, and that I had a specialized role that I had not been explained to.

I can only wonder what kind of probability I would have to draw to be assigned to a cash register number that I had never assigned before, on my 13th day of work, and my 12th time working alone.

Improvement point this time: Distinguishing between vegetables is too difficult. For example, one cabbage and one lettuce, new onion and normal onion, thin green onion and thick green onion. If these distinctions were made properly, the number of corrections would have been limited to two.

I'm sure I'm starting to get used to it and start doing things my own way. As I said before, don't forget your beginner's mindset.