Byte p14p15p16

 Saturday, May 10 (Summary)Job #14 Solo cashier for the 13th timeWhen will the “in training” leaflet come offThe lunch I bought at my part-time job is soaked to the boneI'm starting to know what to make with the contents of the basket.

(Text)Job #14 Solo cashier for the 13th time. It was the day when I wondered when I would be able to remove the “in training” leaflet, although I can assure you that I can already work the cash register by myself. In my mind, I was shouting that I wanted to remove it by now. All I need is a nameplate that says “in training.” It's time to be embarrassed. I'm used to it, but I don't make that definitive judgment myself because I have to look at it objectively. I buy my lunch at my part-time job because I work part-time for the whole day on my basic day off. This way, I can learn how to make my own lunch boxes. Recently, I have come to know what to make by what customers buy when I am working the cash register for them. I also now know what is cheap and what many customers buy. I will use this as a reference when I shop.

Sunday, May 11 (Summary) Serving an elderly man with a bad attitude The idea that the customer is God has completely collapsed in my personal mind The goal this time is to handle products carefully while keeping speed at the base of my mind The reason (eggs, meat, sashimi, cakes, bread, prepared vegetables, vegetable characteristics) Recently, my part-time job time seems shorter. I have been working as a cashier for 15 days and 14 times, and it has been about a month since I started. I had already begun to get used to the various tasks and thought that the content of what I was posting in my part-time job diary was becoming thin, but that was not the case. This time, I decided to completely abandon the speed of cashiering and set my sights on being polite and smart. Why did I decide to do that? It was because even if we increased speed, if our skills in handling products were at the bottom of the barrel, we would still crush or damage easily crushable products such as eggs, meat, sashimi, cakes, bread, prepared foods, and so on. For this reason, he abandoned speed in favor of quality. I devised my own ways to serve a large number of customers. I helped a senior who had joined the company later than me because he was in trouble. I felt refreshed. There were some minor mistakes (typos), but I was able to deal with them calmly without being in a hurry. Recently, I have noticed that there is a customer who always comes to the cash register I am in charge of. This time, there was an incident that changed my mind about customers. The incident occurred when a customer brought a roll of toilet paper, two boxes of tissues, and three large snacks to the checkout. When I asked if he had a shopping bag, he said, "I don't have one. When I replied, “We have large and extra-large bags,” he shouted at me, "Of course it's extra-large, no matter how you look at it. I tried to arm myself with a theory, an old habit of mine, but I kept my cool and smiled at him with a sales smile, but instead of getting emotional, I mumbled “Damn” in my mind. I was a little angry, but I also thought to myself, "Don't be so arrogant, there are customers with this kind of arrogant attitude. He must have been working at the time when the bubble economy was bursting. Why do they have to be overbearing? To be overbearing gives you only temporary pleasure, but if you keep smiling without being overbearing, the pleasure will last. Have you lived your life like that? It is wise not to care. As a waiter, I find it quaint that the customer's demeanor reveals so much about their life. The reason I was able to keep my composure was because I said, "If you serve a lot of customers, you forget. Even if the customer in front of you has a bad attitude, the customer behind you in line is nice. I thought, “Many people think that the only people who can be beaten are historical offenders,” and rebuilt my business. I used to think that the customer is God, but if a customer has such an arrogant attitude, it is out of the question, and if he or she is trying to make an attitude that he or she is God, then I think, "Ha, you've got to be kidding me. That's not right." This customer made me think. Later, the senior staff member who first instructed me said, “If you have any trouble, just call me,” which reassured me that I should not hesitate to ask for help. From now on, I would like to treat customers politely from the standpoint of being a customer, not a god, and to treat customers who smile at me with more kindness than usual, and to treat customers with bad attitudes with normal customer service. I have never been the kind of customer that makes a waiter uncomfortable or annoyed. Let's make this a textbook.

Wednesday, May 14 (Summary) Goal (130 polite customers, speed awareness, no panicking, no mistakes)

(Text) My 16th day of work and 15th time as a one-person cashier, today was not a very busy day. I am really happy that it is not too busy, but that would be a waste of time because I would lose sight of what I came here to work part-time for. Then I'd rather be busy so that I can confirm the meaning of my existence. The number of customers I served today was 94 in 5 hours. This is because my cashier had a role that required her to clean the store for two hours. Although we fell short of our target of 130 customers, it was the best cashier ever, with zero corrections, thanks to our courteous customer service. The very hard part for me is cleaning and garbage duty. If you have time to complain, you should be competent enough not to be passed over by someone who came in after me. I think people who complain are not good at their jobs. I will try to overtake my seniors too.