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５月10日土曜日　(概要)バイト14日　ソロレジ打ち13回目　いつになったら、研修中のビラが外れるのか　バイト先で買った昼ごはんは身体に染みる　カゴの中身で何作るのか分かってきた　
(本文)バイト14日目一人レジ打ち13日目。もう一人でレジ打ちできると断言できるがいつになったら「研修中」というビラを剥がすことができるのだろうかと思った日だった。心の中では、もうそろそろ剥がしたい、そう叫んでいる自分がいた。「研修中」はネームプレートだけでいいんだよ。そろそろ恥ずかしい。自分では慣れてはいるが、その決定的判断は、客観的に見なければならないので自分では判断しない。基本休日は丸一日バイトなのでお昼は弁当をバイト先で買っている。こうすることで、自分で弁当作る時の勉強にもなる。最近になってお客様のレジ打ちをしているときにお客様が何を買っているかで何を作るのか分かるようになってきた。また、何が安いのか、多くのお客様が買うものは何かが分かってきた。私が買い物するときの参考にしようと思う。

５月11日日曜日　(概要)態度悪い高齢男性を相手に接客　私個人の心のなかでお客様は神様という考えが完全に瓦解した　今回の目標はスピードを根底に置きつつ、丁寧な商品取り扱いを心がける　その理由(たまご　肉　刺身　ケーキ　パン　惣菜　野菜の特徴)　最近バイトの時間が短く感じる　ミスがあっても、慌てても少なかった(330分)

(本文)バイト15日一人レジ打ち14回目バイト、始めて約一ヶ月経過した。すでにいろいろな業務に慣れ始め、バイト日記で投稿する内容が薄くなってきたかと思っていたが、そんなことはなかった。今回は完全にレジ打ちの速度を捨てて、丁寧さやスマートさを追求することを目標にした。なぜそのようなことにしたのか？それは、速さを上げても、商品を取り扱う技術が底辺なら、たまご、肉、刺身、ケーキ、パン、惣菜、などの潰れやすい商品を潰したり、して損害を出してしまうからだ。そのために、スピードを捨て質を優先した。たくさんのお客様を接客する方法を自分なりに考えて工夫したりした。私よりも後に入った先輩が困っていたので助けた。気持ちがスッキリした。細かいミス(打ち間違い)はあったが焦らず冷静に対処することができた。最近薄々気づいたことがあるが、私の担当するレジにいつもくるお客様がいることだ。今回、お客様に対する考えを変える出来事があった。その出来事は、お客様がトイレットペーパを一つティッシュ箱を２つ大きいお菓子を３つ持ってきて会計しようとした。私は買い物袋を持っているのか確認したら「持っていない。大きいの1枚」と言われ、「大きい袋は大と特大があります」と返答すると「どう見ても特大に決まっているじゃないか」と怒鳴るように言ってきた。その時私は昔からの癖で理論武装しようとしたが、冷静さを保ち営業スマイルで接しながらも、感情的にならずに心のなかで「クソ」とつぶやいた。怒りは少しはわいたがこういった横柄な態度を取るお客様もいるもんだな、と思いながら威張んな、とも思った。年齢的にバブルが弾ける頃に勤めていたのだろう。なぜ威張るのだろうか?威張るのは一時的な快感だけが得られるが威張らずに笑顔でいれば快感は続くのにだ。そんな人生を送ってきたのか?気にしないようにするのが賢いだろう。店員をやっていれば、お客様の態度から生活が見えてくることも趣深く感じられる。私が冷静さを保てた理由は、「多くのお客様を接客していれば忘れる。目の前のお客様が態度悪くても、後に並んでいるお客様は親切だ。多くの人に、たたかれるのは歴史的犯罪者のみ」と考え、立て直した。前まではお客様は神様という考え方をしていたがああいう横柄な態度を取るお客様は論外で自分から神様だという態度を出してくるなら「はあ、ふざけんな。それは違うな」、と考えさせられたお客様だった。その後、私を最初に指導してくれた先輩が「困ったら声かけて」と言ってくださったので、遠慮なく頼ろうかと安心した。今後は、お客様は神様ではなく、お客様という立ち位置で、笑顔で接してくれるお客様にはいつも以上に親切に態度が悪いお客様には普通の接客対応というふうに丁寧に接客したい。私は今まで、店員が不快になったり、困ったりするような客になったことはない。教科書にしよう。

５月14日水曜日　（概要）目標(130人丁寧な接客　スピード意識　パニクらない　間違えない)

（本文）バイト16日目、一人レジ打ち15回目の今日はあまり忙しくならない日だった。忙しくならないのが本心としてはうれしいが、それでは何のためにバイトに来ているのかを見失ってしまい、時間の無駄になる。それなら自分の存在意義を確かめられるように忙しい方がいい。今日の接客人数は5時間で94人だった。というのも、私の担当レジが店内を2時間掃除しなければならない役割があったからだ。目標の130人には満たなかったが、丁寧な接客をしたおかげで、訂正件数が0回という過去最高のレジだった。私にとってとても大変なのが掃除とゴミ捨て当番だ。文句言っている暇があるのなら私より後に入ってきた人に越されない実力をつけるべき。文句を言う人は、仕事ができないと私は思う。先輩も越そうと思う。

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 Saturday, May 10 (Summary)Job #14 Solo cashier for the 13th timeWhen will the “in training” leaflet come offThe lunch I bought at my part-time job is soaked to the boneI'm starting to know what to make with the contents of the basket.

(Text)Job #14 Solo cashier for the 13th time. It was the day when I wondered when I would be able to remove the “in training” leaflet, although I can assure you that I can already work the cash register by myself. In my mind, I was shouting that I wanted to remove it by now. All I need is a nameplate that says “in training.” It's time to be embarrassed. I'm used to it, but I don't make that definitive judgment myself because I have to look at it objectively. I buy my lunch at my part-time job because I work part-time for the whole day on my basic day off. This way, I can learn how to make my own lunch boxes. Recently, I have come to know what to make by what customers buy when I am working the cash register for them. I also now know what is cheap and what many customers buy. I will use this as a reference when I shop.

Sunday, May 11 (Summary) Serving an elderly man with a bad attitude The idea that the customer is God has completely collapsed in my personal mind The goal this time is to handle products carefully while keeping speed at the base of my mind The reason (eggs, meat, sashimi, cakes, bread, prepared vegetables, vegetable characteristics) Recently, my part-time job time seems shorter. I have been working as a cashier for 15 days and 14 times, and it has been about a month since I started. I had already begun to get used to the various tasks and thought that the content of what I was posting in my part-time job diary was becoming thin, but that was not the case. This time, I decided to completely abandon the speed of cashiering and set my sights on being polite and smart. Why did I decide to do that? It was because even if we increased speed, if our skills in handling products were at the bottom of the barrel, we would still crush or damage easily crushable products such as eggs, meat, sashimi, cakes, bread, prepared foods, and so on. For this reason, he abandoned speed in favor of quality. I devised my own ways to serve a large number of customers. I helped a senior who had joined the company later than me because he was in trouble. I felt refreshed. There were some minor mistakes (typos), but I was able to deal with them calmly without being in a hurry. Recently, I have noticed that there is a customer who always comes to the cash register I am in charge of. This time, there was an incident that changed my mind about customers. The incident occurred when a customer brought a roll of toilet paper, two boxes of tissues, and three large snacks to the checkout. When I asked if he had a shopping bag, he said, "I don't have one. When I replied, “We have large and extra-large bags,” he shouted at me, "Of course it's extra-large, no matter how you look at it. I tried to arm myself with a theory, an old habit of mine, but I kept my cool and smiled at him with a sales smile, but instead of getting emotional, I mumbled “Damn” in my mind. I was a little angry, but I also thought to myself, "Don't be so arrogant, there are customers with this kind of arrogant attitude. He must have been working at the time when the bubble economy was bursting. Why do they have to be overbearing? To be overbearing gives you only temporary pleasure, but if you keep smiling without being overbearing, the pleasure will last. Have you lived your life like that? It is wise not to care. As a waiter, I find it quaint that the customer's demeanor reveals so much about their life. The reason I was able to keep my composure was because I said, "If you serve a lot of customers, you forget. Even if the customer in front of you has a bad attitude, the customer behind you in line is nice. I thought, “Many people think that the only people who can be beaten are historical offenders,” and rebuilt my business. I used to think that the customer is God, but if a customer has such an arrogant attitude, it is out of the question, and if he or she is trying to make an attitude that he or she is God, then I think, "Ha, you've got to be kidding me. That's not right." This customer made me think. Later, the senior staff member who first instructed me said, “If you have any trouble, just call me,” which reassured me that I should not hesitate to ask for help. From now on, I would like to treat customers politely from the standpoint of being a customer, not a god, and to treat customers who smile at me with more kindness than usual, and to treat customers with bad attitudes with normal customer service. I have never been the kind of customer that makes a waiter uncomfortable or annoyed. Let's make this a textbook.

Wednesday, May 14 (Summary) Goal (130 polite customers, speed awareness, no panicking, no mistakes)

(Text) My 16th day of work and 15th time as a one-person cashier, today was not a very busy day. I am really happy that it is not too busy, but that would be a waste of time because I would lose sight of what I came here to work part-time for. Then I'd rather be busy so that I can confirm the meaning of my existence. The number of customers I served today was 94 in 5 hours. This is because my cashier had a role that required her to clean the store for two hours. Although we fell short of our target of 130 customers, it was the best cashier ever, with zero corrections, thanks to our courteous customer service. The very hard part for me is cleaning and garbage duty. If you have time to complain, you should be competent enough not to be passed over by someone who came in after me. I think people who complain are not good at their jobs. I will try to overtake my seniors too.

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 Monday, May 5th - Am I in a slump?

(Summary)Conflict between confidence and failure - Cancellation due to mistaken discount on product - Fewer corrections - Fewer correction amounts - Analysis of why I'm conflicted - 5 hours - Fewer customers - Fewer smiles - Slower speed - The cause - Cashiering at night was not as good as usual - Small attention to detail is the source of caution - I bought bread. I made French toast

(Body) This was the 11th day and the 10th time I was cashiering. Five hours is a very short time to achieve results, and I put in all my effort, not even having time to smile.

But then there was a problem. The problem was that I overlooked the discount on the product and had to make a very troublesome cancellation and correction after the checkout.

This task takes a lot of time, causes inconvenience to customers, and I have to report it. And that's not all. I haven't learned how to do it yet. The reason is that there are few opportunities to cancel.

This time, while keeping in the back of my mind the desire to increase the number of customers, I decided to be more polite and slowed down from the last time. As a result, the speed remained the same, but the total number of people and total amount corrected decreased.

When I work the cash register, there is something I often think to myself. That is, did I fail even though I am confident? I feel anxious and conflicted. For example, when I make a mistake in a small step that no one would notice, there is a part of me that feels like I have failed, but there is a part of me that encourages me by saying that it is okay and that I can just think of the small details as adjustments.

I think that I will not grow unless I shake off this conflict, so I try to stay positive, but I can't shake it off. It was today's work.

This time I worked at night, but there seemed to be fewer customers than I expected, and I felt very lonely when no customers came to the cash register I was in charge of.

At the end of work, I remembered the French toast that I had been thinking about making for a while, so I bought some bread and finished the day.

Tuesday, May 6th, Served over 190 people

(Summary) This time, there were very few typing mistakes. I didn't make any noticeable mistakes, but there were times when I made mistakes when reading out the prices. What I learned this time is that when I misread the price, my voice becomes deflated, the scanning of products becomes slower, and my voice becomes quieter.

I don't think they care that much if they misread the price, so I think it's fine to focus on being polite and fast when doing your job. Scanning the products and putting them in the basket was done carefully and quickly, with sharp movements.

I want to serve 200 people this time. I finished 8 hours of work (9 hours including breaks). The result this time was that I served 191 people. I increased by two from the previous 189, which is an odd number that would have reached 190 if rounded up.

My impression this time was that there weren't that many customers. I wanted to serve at least 190 people, not 200. I was about to give up. I studied for the FP Level 3 exam during my break. I want to make my voice clearer (reason). Complaint (Elderly people have bad attitudes, how to deal with it) I want to continue more than I'm tired (main text) This is the 12th day, the 11th time.

Goals for this time: Serve 200 people, provide polite service, scan the register efficiently, and learn how to apply cash register skills.

This time, it was the last day of Golden Week, so I expected the number of customers to decrease because many families would return home, but I also expected that more customers would come to the store to do their shopping after their families had gone home.

I almost gave up, thinking that it would not be as crowded as the first day of Golden Week and that the number of customers served would be less than the 189 people served last time, so I changed my goal to cultivate politeness while being careful about speed, and worked 8 hours ringing up the register.

This time, I made fewer mistakes than I had aimed for, such as typing mistakes and forgetting to apply discounts, but I did make one noticeable mistake.

It was a customer who used a gift certificate to pay with, and the gift certificate did not give change. I had forgotten that change was not given, so I finished the transaction at a time when I should have received change, and ended up not giving any change.

I regret that I took up a lot of time and caused trouble.

However, I am really proud of the fact that I served 191 people despite the small number of customers overall. They were polite and quite fast.

It was a lot of work for a customer who brought two baskets to the register after buying a lot of things, but even so, their politeness (the procedure for which items to put in and their instantaneous decisions) was proportional to their cash register speed, and they had improved since the time of the 189 employees.

This time, I was able to do something myself, how to deal with a stuck banknote when paying. When the banknote gets stuck, a warning buzzing sound echoed around me, and I panicked and couldn't do anything.

So I had my senior demonstrate how to deal with it, and I learned how to deal with it. It was embarrassing, so I will never forget this method more than anything else.

One thing I've noticed while working as a store clerk is that older people often have bad attitudes. At a recent job, I asked if they had brought a shopping bag with them, and they dismissively said that it was obvious, which made me a little irritated.

I think I wrote this at the beginning of my part-time job, but the customer is God, but I want them to remember that our lives exist because the store is nearby, and that's what I complained about this time.

When customers get annoyed with you, here's how to deal with them. Because we serve many customers, we don't remember which faces have bad attitudes.

Therefore, we forget quickly, and we just need to respond appropriately to that customer. There's something I want to do. That's misreading the price.

It's natural to misread as the price increases. However, it should be possible to reduce the number of times I misread. I should read the price slowly only when I'm reading it, and speed up when I scan the product or put the product in the basket. This way I won't make mistakes. I'll do that next time.

Wednesday, May 7th: Achieved triple-digit customer numbers in five hours

(Summary) The number of corrections for typing errors has decreased to the point that I can count them on one hand. 120 in five hours is amazing. I thought I'd finish with 80. The area for improvement is being able to distinguish between vegetables. I made it through Wednesday, which is a time when I usually make a lot of mistakes.

(Body) This was my 13th day and 12th time working. I thought I could serve about 80 people in a five-hour shift, but it turned out to be over 120.

The number of product scanning and discount mistakes has decreased to the point that they can be counted on one hand, making this the best episode with the fewest mistakes to date. I'd like to analyze if there is any trick to it.

I tried to slow down the cash register a little, but from my experience, I was able to maintain the same or even faster speed as my senior colleagues who have been working there for years, and provide polite service.

My senior colleagues were very surprised that I was assigned to a cash register number that I had never assigned before, and that I had a specialized role that I had not been explained to.

I can only wonder what kind of probability I would have to draw to be assigned to a cash register number that I had never assigned before, on my 13th day of work, and my 12th time working alone.

Improvement point this time: Distinguishing between vegetables is too difficult. For example, one cabbage and one lettuce, new onion and normal onion, thin green onion and thick green onion. If these distinctions were made properly, the number of corrections would have been limited to two.

I'm sure I'm starting to get used to it and start doing things my own way. As I said before, don't forget your beginner's mindset.